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Response Times
PCP Claim Queries
If you have a query about an active PCP claim, please contact your claims management partner directly. Cash Me Up is a referral service and cannot provide updates on individual claims.
Contact FAQs
How quickly will you respond to my enquiry?
We aim to respond to all contact form enquiries within 2 business days. For urgent queries about an active PCP claim, please contact your claims management partner directly — they handle all claim-related communication.
I have a question about my PCP claim — who should I contact?
If you've already submitted a PCP claim through Cash Me Up, your claims management partner handles all claim-related queries. You should have received their contact details when you submitted your application. Cash Me Up is a referral service and cannot provide updates on specific claims.
How can I delete my data?
You have the right to request deletion of your personal data under UK GDPR. Please contact us using the form below or by email, clearly stating that you wish to exercise your right to erasure. We will process your request within 30 days.